The CCMA has rebranded as the Contact Centre Management Association after 30 Years at it’s annual UK National Contact Centre ...

Omningage is pleased to announce our new off-the-shelf Telco solution, specifically designed for Amazon Connect users. This ...

Real-world success stories of organisations that reduced costs and compliance risks by modernising their records management.

In the current business landscape, prioritising CX is essential for success. Those who take strategic steps to embrace the ...

Uniphore has built the most comprehensive and powerful platform that combines conversational AI and automation, computer vision, emotion and tonal analysis, workflow automation, and RPA in a single ...