Actor Tillotama Shome on Sunday complained that Air India didn't inform passengers that its Mumbai-London flight was late by 8.5 hours, with the airline saying it sent out a notification about the delay on the registered phone number and regretted inconvenience caused.

Actor Tillotama Shome voiced her frustration over a significant delay on her Air India flight to London. She criticised the airline's communication and accountability, affecting many passengers, including a patient needing urgent medical care.

@airindia @DGCAIndia AI 129 to Heathrow is delayed from 5.15 am to 1.30pm. No information of delay was given. No calls, no। messages. No hotel provided to sleep. No alternative flight options. Our luggage is checked in. Is this LEGAL? How are we being compensated?

Tillotama Shome took to her social media to lash out at Air India. She mentioned that the flight was delayed for over eight hours and the passengers recieved no information about the delay.

Actor Tillotama Shome lashed out at airline services for delaying a flight over eight hours from Mumbai to London, with no communication from the airline. She highlighted the difficulties faced by passengers,

Tillotama Shome asked Air India why they didn't inform customers about the delay. She also shared that a patient has been waiting at the airport since 2 am.